Support is available in English and Italian.
NOTE FOR VERSION 1.5 / 1.6 : THE DOUBLE TAP GESTURE TO OPEN THE QUICK ACTION HAS CHANGED TO TAP AND HOLD.
FAQ :
Question: I just upgraded to last version and double tap on groups or contacts doesn't work.
Answer: The double tap gesture was changed in version 1.5 to tap & hold due to popular user demand. Just tap and hold for half a second to see quick actions.
Question: How can I send sms to groups ?
Answer: To send sms to groups you need to have firmware iOS4 -or- to have installed one of the compatible apps (see the list). Then go to the settings tab of the menu and choose "Configure applications". Choose your preferred app from the list. You may want to update the list to keep it current.
Question: I upgraded to iOS4, I'm syncing with Google/Exchange and now I can't create native groups.
Answer: upgrade to version 1.6 or above.
Depending on your Exchange configuration you may need to also do an additional step. After you've upgraded, if you still can't create native groups, then your phone is configured with no local 'source' for contacts and groups. To create one, and thus be able to create native groups, you can use a simple trick. Just configure your PC or Mac to sync contacts to the iPhone. To not find duplicates on the phone, create an empty group on PC or Mac and tell iTunes to sync only that group. This way no contact will be synced from your computer to the iPhone but this still creates the local 'source' that is needed to create native groups. If you have difficulties understanding or doing this, please contact us at the support email address.
Question: Can I forward an email to a group? Can I send a photo to a group ?
Answer: Since messages are sent by the mail app, ABContacts can't forward an email or send an email composed by another app because ABContacts is not running at that time. BUT there is a trick you can use to get it working easily. (DON'T WORK FOR OS3 AND ABOVE, but you can simply copy-paste with OS3)
- In mail app prepare the email to forward or in the photo app create the email with the photo.
- With the email window open, press the home button, the springboard will appear
- Open ABContacts
- Tap and hold on the group name and choose the options to use
- The email app will load again but instead of an empty message your email you prepared in point 1 is used.
Question: Can I use different apps to call, send sms or email ?
Answer: Yes but the apps must be compatible with ABContacts. Go to the settings tab of the menu and choose "Configure applications". Choose your preferred app from the list. You may want to update the list to keep it current. If your favorite app is not listed please ask to the developers to contact us.
Question: Why the app loads slowly ?
Answer: If you have many contacts (more than 2000) and many native groups please disable all unneeded fields search on the settings. This will make the app start faster. Unfortunately the iPhone address book database has some limitations for how data can be accessed so the app really can't be faster than this. We keep trying to make it faster in every upgrade.
Question: ABContacts crashes when calling a number. ABContacts can't add a number to favorites.
Answer: Some users have reported this issues. Every time the problem was solved deleting and recreating the contact. If it happens for all contacts you can backup your contacts, delete all of them, sync the phone to erase the address book database, restore the contacts and sync the phone to finish. The issue seems related to address book database corruptions (not related to ABContacts)
Question: Screenshots shows things I can't found on my phone. What's happening?
Answer: Check the settings app of the iPhone/iPod. Many ABContacts options can be enabled/disabled so you simply can have some features disabled.
Question: How can I send an email to all members of a group ?
Answer: To show the Quick Actions for a group or contact just tap and hold on the group or contact name. The actions will be shown in a black window on the bottom. Touch an action to launch it. Touch outside of the black window to return to the group or contact list.
You can send to all addresses, only work addresses, only home addresses or only addresses with type "abcontacts" (case insensitive).
Question: My groups does not sync with outlook. My contacts disappear from outlook when I sync.
Answer: Please note that it's the iPhone firmware together with iTunes that does the sync and the apps can't affect how it works. That said, the iPhone syncs the native contact groups with Outlook FOLDERS not categories. So you should find your contacts inside folders. Outlook has also a limitation: every contact can be assigned to one and only one folder. So, even if the iPhone allows a contact to be assigned to more than one nativegroup, in Outlook the contacts will end up in one folder only.
Starting with version 1.4 you can use Smart Groups to group your contacts. Using Smart Groups your groups will NOT be synched to Outlook. This means you can get all the features of the iPhone groups without affecting how contacts are shown in Outlook.
Question: ABContacts shows the default ringtone for contacts that has a custom ringtone.
Answer: This is a problem of the current iPhone firmware. The screen where you see and can change the ringtone is provided by the firmware so we can't change it. Moreover custom ringtones (and ringtones in general) can't be modified by an application.
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