Support is available in English and Italian.
FAQ :
HOT Question: I'm using iOS6 on iPhone and the app doesn't work
With iOS6, to be able to send group texts, depending on your country and mobile carrier, you have to turn OFF the switch 'Group Messaging' in the iPhone settings app in the Messages section.
HOT Question: I'm using iOS6 and the app shows no contacts
With iOS6 Apple introduced privacy settings; apps must be enabled to access contacts. Open the Settings app of the device, enter 'Privacy', enter 'Contacts' and turn ON the switch for your app.
HOT Question: I'm using iOS6 on iPhone and when I press 'Create Message' the message is canceled automatically
Some user reported this problem and we think it's related to a system problem because it happens with any app that sends messages. The solution is to reboot the device. Apple has been informed of the problem.
HOT Question: I'm using iOS5 on iPhone and the app doesn't work
With iOS5, to be able to send group texts, depending on your country and mobile carrier, you have to turn OFF the switches iMessage, MMS and Group Messaging in the iPhone settings app in the Messages section.
This is an issue of iOS5 that has been fixed by Apple on iOS6, it's suggested to update.
Question: The message is splitted and I'm on the Sprint network
Sprint is having issues with texts sent by the iPhone (whatever app is used). Until Sprint fixes the problem, a workaround is to add three spaces at the end of the message. Contact Sprint to raise the issue priority!
Question: Replies to my group text goes to every recipient ! How can I stop that ?
On iOS5 you have to turn off iMessage, MMS and Group Messaging (see also the first faq). On iOS4 and iOS6 you have to enter iPhone settings app, tap on "Messages" and turn OFF the option "Group Messaging". These are global iPhone settings that applies to all apps. Remember that iMessage is a chat service so if everyone in the group is using iMessage, the message you send will be a chat unless iMessage is turned off.
Question: What's the difference between groups and lists ?
Answer: Groups are created in your address book and synced to your contact source. The app can use existing groups but it can't edit or create them. Lists are private of Group Text! and they don't affect your contact source. The app can create and manage lists. This is especially useful to Outlook users since the iPhone syncs groups to Outlook FOLDERS not to categories.
Moreover, a group contains contacts. A list contains recipients. The difference is that a contact can have more than one phone number in the address book whereas a recipient in a list usually has only one number (you still can add more than one number, if you want).
Question: Does the app have limits on the number of recipients you can text at once ?
The app has no limit but your device may have. While the iPhone is great, it's still a mobile device with limited memory and processing capability.
The iPhone 3GS should handle 100 recipients; the iPhone 4 around 350 recipients. iPhone 4S and 5 up to 700 recipients.
If you need to text more recipients you can simply split them in more than one list.
Question: Some recipients receive a blank text, a non readable text or don't receive the text
This usually happen to recipients that have older and cheap mobile phones that can't read extended charset and you used some special char in your text (some symbols, accented letters and others). This is not an issue of the app, the iPhone can handle all the characters but this may be not true for some other mobile phones. If you stick to standard a-z letters, digits and punctuation you shouldn't experience this problem. If you're using the message counter option in our app, you can see if you're using one or more special chars because the max number of chars for a message is 70 or 63 (otherwise it's 160 or 157).
Question: The phone starts but never finishes to send the text
This may happen if you have a very large archive of texts in the Apple Messages app. The solution is to clean the archive. Keeping the archive clean is also suggested if you don't experience this issue because it makes the phone run faster.
Question: How can I use the CSV import feature ?
You can import a list from a CSV document. The document has to contain one or two or three columns.
The first is the phone number and it's mandatory. The second column, if present, should contain the name. The third, if present, should contain the note.
You can import a document using Mail or iTunes. When using Mail, tap & hold on the csv document in your mail message and choose "Open in Group Text!" in the menu. The document will be imported in the app.
Using iTunes, connect your device with the USB cable, go to the "Applications" tab in iTunes and use the document uploader on the bottom of the page.
Then in Group Text! when you use the plus button to add recipients to a list, choose the "Load from CSV Document" option and pick the document.
Question: How can I create group of contacts ?
Answer: You can't create groups or contacts with Group Text!.
You can however create and manage lists of contacts that can be used to send texts to group of recipients, see above.
Please check our app ABContacts if you need a full featured contact manager.
Question: When sending a group text my phone reboots and deletes all my archived texts. What's happening ?
This is a firmware issue, Apple has fixed it in firmware iOS4.3. Upgrade the firmware and the problem will not happen again.
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